RedotPay eligibility is not one yes-or-no question. First confirm identity verification, then check service restrictions, card issuance restrictions, billing address, and physical-card delivery. Pay the virtual or physical card fee only after those screens are clear in the app.
Passing RedotPay KYC does not guarantee card issuance. Other cards also have residence, document and delivery rules. Compare the KAST country checks and Tria country and KYC checks before opening another account. Neither is a workaround for a restriction.
RedotPay screens to open before paying
The official identity-verification flow starts from the profile area or an in-app prompt. RedotPay describes a path that includes personal details, country or region, legal name, date of birth, identity document, issuing country, document type and face verification. After the face scan you add your residential address and answer a short questionnaire (4–5 questions about your occupation or main source of funds). If the system then asks for extra documents such as a personal statement, source of funds or source of wealth, RedotPay says to upload everything at once, usually within 14 days of the notice, and that it reviews submissions within 1–3 business days (How to Verify Your Identity, Identity Verification Requirements, rechecked October 19, 2026). Missing the deadline marks the verification as failed. RedotPay's requirements page adds that only original physical IDs are accepted (no copies, screenshots or photos of a screen), that you must be at least 18, and that extra documents can be uploaded as JPG, PNG or PDF files of up to 10 MB (Identity Verification Requirements, rechecked October 19, 2026).
Check four country lists, not just one
RedotPay publishes four restriction lists in its help center. They overlap but are not identical, and each blocks a different step. The counts below are from the lists as rechecked on October 19, 2026. Delivery is an additional restriction: a country absent from the delivery list can still be blocked by the issuance list.
| Official list | Who it applies to | What it blocks | Size and last update |
|---|---|---|---|
| Unsupported Countries/Regions | Citizens of the listed countries | Identity verification and use of RedotPay's services | 35 entries, updated November 2, 2026 (Albania, Croatia, Kosovo, Montenegro, North Macedonia and Slovenia removed) |
| Card Issuance Restrictions | Residents of the listed countries | Virtual and physical cards; the country cannot be a billing address | 47 entries (the 35 above plus Albania, Croatia, Kosovo, Montenegro, North Macedonia and Slovenia, and India, Indonesia, Morocco, Nepal, Singapore, Turkey), updated August 28, 2026 |
| Location-Based Access Restrictions | Anyone located there | Access to the app | 38 entries, including Tanzania, updated August 28, 2026 |
| Card Delivery Restrictions | Shipping addresses | Physical card delivery (adds Egypt, Palestine and Tunisia) | 47 entries, updated July 21, 2026 |
| In-app Card screen | Your account | Whatever applies to your account on the day you check | The final check before paying |
The countries on every KYC and card list include the United States, Mainland China, Russia, Ukraine, Iran, North Korea, Cuba, Syria, Belarus and Venezuela, along with several Balkan and African jurisdictions. Search your country in each official page, then confirm the same result inside the app.
The lists do not guarantee issuance. On September 15, 2026, Seoul Economic Daily reported that RedotPay had stopped issuing new physical and virtual cards to users in South Korea, with the app showing that card applications are temporarily unavailable in their region. South Korea is not on any of the four lists (the only Korea entry is North Korea). Japan is the clearest case: it is on none of the lists, yet RedotPay's notice to Japan users (updated October 20, 2026) says new member registration in Japan has stopped and existing Japan services will be gradually restricted and ended. The Unsupported Countries/Regions list was updated again on November 2, 2026 and still does not include Japan or South Korea. Details: RedotPay in Japan and South Korea.
Can you apply for a RedotPay card in Pakistan?
Pakistan is not named in the four official restriction lists checked on October 19, 2026. That is not a guarantee of card approval. The lists do not confirm which Pakistani identity documents, funding routes or delivery addresses will be accepted for your account.
- Check your actual details: citizenship affects the unsupported-country list; residence and billing address affect issuance; physical location affects app access; shipping address affects delivery. Use truthful, matching information.
- Read the document selector: select the correct issuing country and only a document type offered in the app. This guide does not confirm universal CNIC acceptance. If your document is unavailable, ask support before proceeding.
- Complete verification: use an original ID with at least three months of validity, complete the face scan and enter your current address. Submit extra documents only when requested and by the deadline in the notice.
- Confirm the card screen: check card type, billing address, final fee and delivery before funding or paying. Published issuance fees are 10 USD for virtual and 100 USD for physical, not fixed PKR prices.
- Resolve local rules and funding: app availability is not regulatory approval. Do not assume a Pakistani bank transfer, Easypaisa, JazzCash or any other local payment route is supported without current confirmation from the provider.
The State Bank of Pakistan's banking circular addresses accounts for PVARA-authorized virtual-asset service providers under specified conditions. It does not name or approve RedotPay. We have not verified a RedotPay license under that framework. If authorization is unclear, seek current guidance from the relevant authorities or a qualified local professional before funding.
If those checks are satisfied, read how referral codes, welcome rewards and card discounts differ before registration. A code cannot be added afterward and does not waive KYC or issuance restrictions.
Do not pay the card fee until eligibility is clear
RedotPay's fee page lists a 10 USD virtual card application fee and a 100 USD physical card application fee, deducted from your balance when the card is issued. The virtual-card application page says payment confirms the application and cannot be canceled or refunded. That makes the order of checks important.
Country, document and face verification can still stop the account.
The card issuance list can block billing addresses even when the app is installed.
A physical card costs more and is the path needed for ATM withdrawals.
Before you verify: entry mistakes that are hard to undo
These rules are from RedotPay's How to Verify Your Identity, Identity Verification Requirements, troubleshooting and virtual-card application articles, rechecked on October 19, 2026. Go through them in this order before you open the verification screen.
- Name exactly as on the ID. A middle name goes after your first name in the First Name field. RedotPay says small typos cause automatic rejection. If your ID is not in English and the name is translated wrongly, upload your passport as an additional document.
- The review page cannot be edited. After the face scan the app reads your document back to you. If it is wrong you finish the submission and request a correction under Profile, Identity verification, Personal details, and that correction is allowed only once every 180 days.
- ID validity counts from the day you submit. The ID must be valid for at least 3 more months. Residence permits are generally not supported, and RedotPay has asked holders of documents without an expiry date (its example is a permanent Brazilian driver's licence) to use a passport or standard ID card.
- Face scan conditions. Good light, a plain background, no hat, glasses or mask, and nobody else in frame. RedotPay says it can offer a 90-day extension to retry a failed scan; record the attempt and contact support.
- Address format. Use your real current address; if your area has no postal code, enter 000000. For the card, billing and shipping addresses must be in English, the city, state or province and postal code must match the selected country, and a valid phone number is needed.
- The cardholder name is printed and permanent. The name on the billing address is printed on the back of the card and cannot be changed after issuance.
- App version. On iPhone, RedotPay asks for iOS 12.2 or later.
Three months before expiry is October 10, 2026. Submitting on October 19, 2026 leaves less than 3 months, so renew the passport or use another accepted ID first.
JPG, PNG or PDF up to 10 MB, all at once, usually within 14 days of the notice; review takes 1 to 3 business days.
The document review page, the address you entered, any extra-document notice with its deadline, and support ticket numbers.
Common reasons RedotPay KYC can fail
RedotPay's identity troubleshooting page points to age, unsupported countries, duplicate verification, information mismatch, unsupported document type, unclear images, expired documents and face-recognition issues. The practical response is to fix the exact reason shown in the app rather than submitting random new documents.
- Country or region missing: stop and compare the unsupported-countries page before retrying.
- Document type not listed: upload only passports, identity cards or driver's licenses when the app offers them, and only the original document. RedotPay's troubleshooting page says residence permits are generally not supported, and the ID must be valid for at least three more months (How to Fix Identity Verification Issues).
- Name mismatch: match the legal name, name order and date of birth to the identity document.
- Duplicate identity: one identity cannot bypass account limits by changing document type.
- Additional info request: submit the requested declaration before the deadline shown in the app.
Finish eligibility before funding
Open the official page only after you know which evidence to save. Then check the live app before funding a balance or applying for a card.
Records to save
- Profile and identity-verification status with country, document type and timestamp.
- Unsupported-countries and card-issuance pages saved on the day you apply.
- Billing address screen, cardholder name, virtual or physical card selection and fee preview.
- Additional information request, submission date and support response if a review is pending.
- First small deposit, first small payment, transaction fee rows and statement after approval.
FAQ
Is RedotPay available in Pakistan?
Pakistan is not named in the four official restriction lists checked on October 19, 2026. Absence from a restriction list is not approval or proof of local authorization. Confirm citizenship, residence, location, accepted ID, billing address, card availability and shipping before funding. We have not verified RedotPay licensing under Pakistan's PVARA framework.
Can I verify RedotPay with a Pakistani CNIC?
This guide does not confirm universal CNIC acceptance. Choose the correct issuing country and use only a document type offered in the app, with an original ID valid for at least three more months. If your document type is missing, contact RedotPay support rather than choosing a different country or creating another verified account.
What countries does RedotPay support?
RedotPay says its services are available in over 100 countries and publishes lists of where they are not. As of the citizenship list updated on November 2, 2026, citizens of 35 countries or regions, including the United States, Mainland China, Russia, Ukraine and Iran, cannot complete KYC. The card list (updated August 28, 2026) blocks residents of 47: the same 35 plus Albania, Croatia, Kosovo, Montenegro, North Macedonia and Slovenia, which were removed from the citizenship list on November 2, 2026, and India, Indonesia, Morocco, Nepal, Singapore and Turkey. If your country is on neither list, confirm in the app before paying the card fee.
What documents does RedotPay need for KYC?
An original, valid government ID that the app offers for your country, usually a passport, national identity card or driver's license, with at least 3 months of validity left. Residence permits are generally not accepted, and copies or screenshots are refused. You also complete a face scan, enter your residential address and answer a short questionnaire. If the system asks for extra documents such as a personal statement or source of funds, they are due within the deadline in the notice, usually 14 days, and reviewed within 1 to 3 business days.
Does RedotPay require KYC?
Yes. RedotPay says identity verification is required before using the service. The app asks for country or region, legal name, date of birth, identity document and face verification, with additional information possible in some cases. You must be at least 18, and each person can have only one verified account.
Why can the RedotPay app open in my country but still refuse me a card?
Because the four lists check different things. As rechecked on October 19, 2026, the app-access list has 38 entries, while the card-issuance list has 47 and adds residence-based blocks for India, Indonesia, Morocco, Nepal, Singapore and Turkey, none of which is on the app-access list. Since November 2, 2026, Albania, Croatia, Kosovo, Montenegro, North Macedonia and Slovenia are no longer on the citizenship list but remain on the card-issuance list; Albania and Kosovo are not on the app-access list either. Check all four lists, then the in-app Card screen.
Can I get a RedotPay card in South Korea?
Not as new issuance, according to Korean media. Seoul Economic Daily reported on September 15, 2026 that RedotPay had stopped issuing both physical and virtual cards to users in South Korea. South Korea is not on any of RedotPay's official restriction lists, and we found no official statement, so the app's Card screen is the only reliable check.
Can I sign up for RedotPay in Japan?
No. Japan is not on any of RedotPay's four restriction lists, but RedotPay's help center notice for Japan residents (updated October 20, 2026) says new member registration in Japan has stopped and the app has been removed from the Japanese App Store and Google Play. Services for existing Japan-resident users will be gradually restricted and eventually ended; no dates had been announced as of November 3, 2026. Do not register with a foreign address to get around it, because KYC details that do not match reality can lead to a frozen account.
Should I pay the RedotPay card fee before KYC is clear?
No. Confirm identity verification, billing address, card type and fee preview before paying. RedotPay's virtual card application page says payment confirms the application and cannot be canceled or refunded.
Can I fix a typo in my RedotPay identity details after submitting?
Yes, but only once every 180 days. The review page after the face scan cannot be edited, so you finish the submission and then request a correction under Profile, Identity verification, Personal details. Because the correction is limited, check the name, date of birth and ID number before you submit.
Official sources checked
All four restriction lists and the KYC articles were rechecked on October 19, 2026; the Unsupported Countries/Regions list (updated November 2, 2026) and the Card Issuance and Location-Based Access lists were rechecked on November 3, 2026. The Japan notice was checked on November 3, 2026. The South Korea halt is from media reports, not an official RedotPay announcement. Eligibility and restrictions can change; reopen these pages and the live app before applying or funding.