RedotPay eligibility is not one yes-or-no question. First confirm identity verification, then check service restrictions, card issuance restrictions, billing address, and physical-card delivery. Pay the virtual or physical card fee only after those screens are clear in the app.
RedotPay screens to open before paying
The official identity-verification flow starts from the profile area or an in-app prompt. RedotPay describes a path that includes personal details, country or region, legal name, date of birth, identity document, issuing country, document type and face verification. If an additional information request appears, the official page says review usually takes 3-5 days after submission.
Check two country lists, not just one
RedotPay publishes an unsupported-countries page for service registration and identity verification. It also publishes a card issuance restrictions page for virtual and physical cards plus billing addresses. Those lists are similar but not identical, so a careful check uses both.
| Official page | What it affects | How to use it |
|---|---|---|
| Unsupported Countries/Regions | KYC and service access | If your citizenship or region is listed, do not assume identity verification will pass. |
| Card Issuance Restrictions | Virtual card, physical card and billing address | If your country is listed here, do not register it as the billing address or pay the card fee. |
| In-app Card screen | Your account's real state | Use the live app state as the final check because compliance, issuer and network rules can change. |
As of the official pages checked on June 8, 2026, the United States, Mainland China, Russia, Ukraine, Iran and multiple sanctioned or restricted jurisdictions appear in RedotPay restrictions. The safest workflow is to search your country in both official pages, then confirm the same result inside the app.
Do not pay the card fee until eligibility is clear
RedotPay's fee page lists a 10 USD virtual card application fee and a 100 USD physical card application fee. The virtual-card application page says the 10 USD issuance fee is not added to your balance and cannot be refunded after payment is completed. That makes the order of checks important.
Country, document and face verification can still stop the account.
The card issuance list can block billing addresses even when the app is installed.
A physical card costs more and is the path needed for ATM withdrawals.
Common reasons RedotPay KYC can fail
RedotPay's identity troubleshooting page points to age, unsupported countries, duplicate verification, information mismatch, unsupported document type, unclear images, expired documents and face-recognition issues. The practical response is to fix the exact reason shown in the app rather than submitting random new documents.
- Country or region missing: stop and compare the unsupported-countries page before retrying.
- Document type not listed: upload only passports, identity cards or driver's licenses when the app offers them.
- Name mismatch: match the legal name, name order and date of birth to the identity document.
- Duplicate identity: one identity cannot bypass account limits by changing document type.
- Additional info request: submit the requested declaration before the deadline shown in the app.
Finish eligibility before funding
Open the official page only after you know which evidence to save. Then check the live app before funding a balance or applying for a card.
Records to save
- Profile and identity-verification status with country, document type and timestamp.
- Unsupported-countries and card-issuance pages saved on the day you apply.
- Billing address screen, cardholder name, virtual or physical card selection and fee preview.
- Additional information request, submission date and support response if a review is pending.
- First small deposit, first small payment, transaction fee rows and statement after approval.
FAQ
Does RedotPay require KYC?
Yes. RedotPay says identity verification is required before using the service. The app asks for country or region, legal name, date of birth, identity document and face verification, with additional information possible in some cases.
How should I check RedotPay supported countries?
Check both the unsupported-countries page and the card issuance restrictions page, then confirm the live app flow. A country may affect KYC, service access, billing address, virtual card eligibility, physical card delivery, or all of them.
Should I pay the RedotPay card fee before KYC is clear?
No. Confirm identity verification, billing address, card type and fee preview before paying. RedotPay's virtual card application page says the fee is not refundable after payment is completed.
Official sources checked
RedotPay eligibility and restrictions can change. Reopen these pages and the live app before applying or funding.